Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging. For our specific product lines, including Autographed Collectables, Funko POPs, Posters, Protectors, and TCG, this means all boxes, protective casings, and factory seals must remain fully intact.

Non-Returnable Items

Due to the nature of autographed memorabilia and highly graded collectibles, several types of goods are exempt from being returned to ensure the integrity of our inventory:

Items missing their original Certificate of Authenticity (COA) or letters of authentication.
Autographed Collectables or Funko POPs with tampered, removed, or damaged authentication holograms/stickers.
Personalized or custom-inscribed autographed items.
Gift cards.
Downloadable digital products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or the original authentication service.

Partial Refunds (If Applicable)

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged, or missing parts (such as damaged Funko POP boxes or missing certificates) for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition and authentication status of the returned collectible.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@measae.me.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged prior to arrival. If you need to exchange a damaged item for the exact same item (subject to availability, as many autographed collectibles are one-of-a-kind), send us an email at info@measae.me and send your item to:

MEAS Middle East
United Arab Emirates
Dubai, Albarsha 3
Street 39 Villa 19
‪+971 52 822 1221‬.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:
UAE ADDRESS (All international orders):
MEAS Middle East
United Arab Emirates
Dubai, Albarsha 3
Street 39 Villa 19
‪+971 52 822 1221‬

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Because Middle East Autograph Services (MEAS) handles valuable collectibles, if you are returning an item, you should strongly consider using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.